Last updated: July 31, 2026
Contact Chrisbella Algeria through the Contact page before sending anything back. Include the order number, the email used at checkout, the affected product, and the reason for the request. We will provide the return address and instructions. Do not send products without prior instructions.
If a product is defective, damaged, or does not match the order, notify us promptly and no later than four (4) business days after delivery. Keep the product and original packaging. For an accepted claim, eligible return costs are paid by the seller and the product will be replaced or refunded in accordance with applicable Algerian law.
When delivery occurs after the agreed timeframe, the customer may return the product within four (4) business days after delivery, in its original condition and packaging, in accordance with applicable Algerian e-commerce law.
For a non-defective product, we accept a request within seven (7) calendar days after delivery if the product is unused, unworn, undamaged, and returned with its tags and original packaging. Unless the law requires otherwise, return costs are paid by the customer. Personalised products, hygiene-sensitive goods, gift cards, and final-sale items may be excluded where permitted by law.
Returned products are inspected after receipt. An approved refund is issued to the original payment method. For returns protected by mandatory Algerian consumer law, the refund is issued within fifteen (15) days after receipt of the returned product. Your bank or payment provider may require additional processing time.
Contact us with the order number, photographs of the product and packaging, and a description of the issue. Keep the item and packaging while the request is reviewed.
This policy does not limit any mandatory consumer right provided by Algerian law.